Online Customer Support

Thank you for visiting The Magic Research Institute ✨
We are committed to providing you with warm, prompt, and efficient service.
If you have any questions regarding your purchase, course access, account, or service usage, feel free to reach out to us through the following channels — we will respond as soon as possible.

Contact Information

LINE Official Account
Add us via: @sun.magic
A dedicated team member will assist you during service hours.

Email
Email: [email protected]
Ideal for document submission, application forms, or business inquiries.

Instagram DM
Search for us on IG: @h.magic.88316
For general inquiries (responses will be handled in order of receipt)

Service Hours

Monday to Friday | 10:00 AM – 6:00 PM (GMT+8, Taiwan Time)
Closed on weekends and national holidays.
During holiday events or live sessions, replies may take longer than usual — we appreciate your understanding.

Common Support Topics

✅ Order tracking / Delivery status
✅ Product issues / Damaged items
✅ Course login & platform access
✅ Appointment booking & registration
✅ Invoice & payment questions
✅ Business collaboration & partnership proposals

Important Notes

  • To ensure efficient support, please provide your Order ID, Registered Name, or Email Address when contacting us.

  • For course or booking inquiries, kindly include the course name and time to help us assist you faster.

  • All conversations are documented for service reference.
    ➤ Please refrain from sending the same message across multiple channels, as it may delay the reply order.

We truly value the voices of each student and customer.
SUN LIGHTS Academy promises to respond with the utmost professionalism and heartfelt care.
Together, let's create a life that is healing, free, and full of meaning.