Return & Exchange Policy｜The Magic Research Institute

Dear customer,
Thank you for choosing our healing products. To protect your rights, please read our return & exchange policy carefully before placing your order:

1. Eligibility

We accept returns or exchanges under the following conditions:

  • Request submitted within 7 days of receipt

  • Product is defective, damaged, or incorrect

  • Product is unused and in original packaging (including gifts)

Please note: Due to the energetic and personal nature of our items (e.g., aroma bears, crystals, sprays), we do not accept returns due to personal preferences, scent dislikes, or energy sensitivity.

2. Return/Exchange Process

  1. Contact customer service within 7 days via LINE: @sun.magic or email: [email protected] with:

    • Your order number

    • Product photos (including damage/defects and packaging)

    • Reason for return/exchange

  2. After confirmation, we’ll guide you through the process

  3. Please return items with complete packaging; initial return shipping cost is paid by the customer

  4. If the issue is our fault (e.g. wrong item or defect), we’ll cover the shipping cost or send a replacement

3. Not eligible for return/exchange:

  • Requests made after 7 days

  • Used, opened, or damaged packaging

  • Personal preferences or energy-related reasons

  • Sale items or promotional gifts

  • Damage caused by improper storage (e.g. humidity, heat, impact)

Our Commitment

Every item is packed with care and energetically cleansed.
If unsure, feel free to consult us before purchase—we’re happy to assist you! ✨